Your data, explained clearly
Privacy Policy
This privacy policy explains how Nashi Informatics collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.
Last updated: 21 October 2026
Our Privacy Policy at a Glance
We collect only what we need
Contact details and project information you share with us, plus basic website usage data.
We never sell your data
Your personal information is never sold or rented to anyone.
WhatsApp with care
Chats are used only to reply to you and support your enquiry or project.
Clear cookie choices
Analytics and advertising cookies help us improve, and you can opt out.
Protected and limited
Access is restricted to team members who need it to help you.
Your rights respected
Access, correct or delete your data under India's DPDP Act, 2023.
1. Who we are
The company responsible for your personal data.
This website is operated by Nashi Informatics Solutions Pvt. Ltd. (“Nashi”, “we”, “us” or “our”), a digital marketing, website development and AI automation company based in Chennai, India.
Address: #20/161, 1st Floor, Karuneegar Street, Adambakkam, Chennai 600088, Tamil Nadu, India
Email: info@nashiinfo.com
Phone: +91 87544 27208
Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), we act as the Data Fiduciary for the personal data we collect through this website.
2. Information we collect
What we collect and where it comes from.
Information you give us
- Contact and enquiry forms: name, email, phone number, company, website and your message
- Free AI Growth Audit requests: website address, business details and goals
- WhatsApp chats and calls: your number, name and the messages you send
- Job and internship applications: CV, portfolio, contact details and any information you include
- Client projects: information you share so we can deliver services, such as brand assets, account access and customer lists
Information collected automatically
- Device and browser information, IP address and approximate location
- Pages visited, time on site, referring website and clicks
- Cookie and similar technology data (see section 6)
We do not knowingly collect sensitive information such as financial account details, health data or government ID numbers through this website. Please do not send such details through our forms or chat.
3. How we use your information
The purposes we process your data for.
We use your personal data only for clear, legitimate purposes:
- To reply to your enquiry, prepare your free audit and share proposals
- To deliver, manage and support the services you engage us for
- To send reports, updates and follow-up messages related to your request
- To send marketing messages, only where you have agreed and with an easy way to opt out
- To review job and internship applications
- To improve our website, content and services using analytics
- To keep our website secure and prevent misuse or fraud
- To meet legal, tax and accounting obligations
We process personal data on the basis of your consent, which you give when you submit a form, message us or accept cookies, and for other legitimate uses permitted by the DPDP Act, such as complying with the law.
4. WhatsApp, CRM and lead data
How chat and lead information is stored and accessed.
When you message us on WhatsApp or submit a form, your details may be stored in our WhatsApp Business tools and our customer relationship management (CRM) system so we can reply, follow up and keep a record of your request.
- Only authorised Nashi team members working on your enquiry or project can access this data
- For clients, we may set up WhatsApp automation and CRMs that hold your customers’ data. In those cases you are the Data Fiduciary and we act as your Data Processor, handling that data only on your instructions
- You can ask us at any time to stop WhatsApp messages by replying STOP or emailing us
5. Use of AI tools
How AI services may process information.
We use AI tools to work faster and better, for example to draft content, summarise enquiries, analyse campaign data and power chatbots we build for clients.
- We only share the minimum information needed for the task
- We use reputable AI providers whose business terms protect customer data
- We do not use your personal data to train public AI models
- A person on our team reviews AI-assisted work before it is sent to you or published
6. Cookies and tracking
The cookies and tracking tools we use and how to opt out.
Cookies are small files stored on your device. We and our partners may use:
- Essential cookies that keep the website working and secure
- Analytics such as Google Analytics 4 to understand how visitors use our site
- Advertising tools such as the Meta Pixel and Google Ads tags to measure campaigns and show relevant ads
You can block or delete cookies in your browser settings, opt out of Google Analytics using Google’s browser add-on, and manage ad preferences in your Google and Meta account settings. Blocking some cookies may affect how the website works.
7. Sharing your information
Who we share data with, and why.
We do not sell or rent your personal data. We share it only when needed:
- With trusted service providers who help us run our business, such as hosting, email, CRM, WhatsApp Business, analytics and AI tools, under confidentiality obligations
- With advertising platforms such as Google and Meta, when you interact with our ads or website tags
- With professional advisers such as accountants and lawyers, where necessary
- With government or law enforcement authorities when required by law
Some providers may store data on servers outside India. Where this happens, we take reasonable steps to make sure your data stays protected as required by Indian law.
8. Data security and retention
How we protect your data and how long we keep it.
We use reasonable security measures including encrypted connections (HTTPS), restricted access, strong passwords, regular software updates and secure backups. No method of transmission over the internet is completely secure, but we work hard to protect your information.
- Enquiries and audit requests: kept for up to 3 years after our last contact
- Client project records: kept for the duration of the contract and up to 8 years for legal and tax purposes
- Job applications: kept for up to 12 months so we can consider you for future roles
- Analytics data: kept according to the settings of the analytics tool, usually up to 14 months
When data is no longer needed, we delete it or anonymise it.
9. Your rights
Your rights under the DPDP Act, 2023.
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Get a summary of the personal data we hold about you and how we use it
- Ask us to correct, complete or update your data
- Ask us to erase your data when it is no longer needed
- Withdraw your consent at any time, without affecting earlier processing
- Nominate another person to exercise your rights in case of death or incapacity
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India
To use any of these rights, email info@nashiinfo.com with the subject “Privacy request”. We will respond within 30 days.
10. Children's privacy
We do not knowingly collect data from children.
Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, please contact us and we will delete it.
11. Changes to this privacy policy
How we keep this policy up to date.
We may update this privacy policy from time to time to reflect changes in our services or the law. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on this page.
12. Contact and grievance officer
Who to contact about your privacy.
If you have questions about this privacy policy or want to raise a concern, contact our Grievance Officer:
Grievance Officer, Nashi Informatics Solutions Pvt. Ltd.
#20/161, 1st Floor, Karuneegar Street, Adambakkam, Chennai 600088
Email: info@nashiinfo.com
Phone: +91 87544 27208
Hours: Monday to Saturday, 10 AM to 7 PM IST
Questions About Your Privacy?
Email us or message us on WhatsApp and our team will help you with any request about your personal data.