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WhatsApp business automation • India

WhatsApp Marketing That Turns Contacts into Customers, Automatically

“Your customers are already on WhatsApp. We make sure every message gets an instant reply, a few smart questions and a place in your sales list, then follow up with offers, reminders and reorders.”

WhatsApp business automation means your WhatsApp replies, qualifies and follows up with customers on its own. The bot answers in seconds, day or night; your team takes over when a buyer is ready. We set it up on the WhatsApp Business API and run it for you.

Nashi AI Gateway

online • WhatsApp Business

Enquiries

Auto replies

CRM sync

Follow-ups

Hi! Welcome to Nashi Informatics. How can we help with your business today?

I need more leads for my clinic.

Great! Two quick questions so the right specialist calls you. Where do most of your enquiries come from?

Google Ads

Website

Lead saved to CRM • source: Meta ad

Assigned to sales • follow-up scheduled

Qualified

Automate Your Customer Conversations

More Than Replies. A Complete WhatsApp Sales Workflow.

WhatsApp business automation turns everyday conversations into an organised process for answering enquiries, sharing updates and following up with customers.

Auto-Reply

Send an instant answer to every enquiry, including your prices, timings, services or catalogue.

“What are your timings?”
Bot: Here are our timings and price list.

Broadcasts

Share relevant offers, updates and announcements with customers who have opted in to receive messages.

Festive offer sent to an opted-in segment
Opt-out option included

Follow-Up

Schedule reminders, abandoned-cart nudges and reorder messages to help customers continue their journey.

Day 1: reminder
Day 3: offer
Day 7: reorder nudge

Catalogue & Orders

Help customers browse products and place orders directly inside WhatsApp for a smoother experience.

Service packages
Browse, add to cart and order in chat

Interactive Demo

Experience WhatsApp Automation for Yourself

Message our demo number and watch our WhatsApp chatbot for business reply in seconds, ask qualifying questions and direct you to the right person.

Test the Flow in 30 Seconds

Tap below to begin the conversation and experience the automated replies, qualification and handoff from your own phone.

Start the conversation

Open WhatsApp and send the pre-filled message.

Answer the questions

See how the bot asks qualifying questions and guides the conversation.

Explore the handoff

See how a qualified conversation is passed to a person on our team.

1. Welcome flow

Instant

Hi! Welcome to Nashi. What can we help with?

Pricing for WhatsApp automation

Sure! Is this for your business or a client?

2. Qualification

Smart

How many enquiries do you get per month?

About 400

Thanks! Which channels bring most leads?

3. Agent handoff

Seamless

Connecting you to a specialist now.

✓ Lead saved to CRM with your answers

Thank you!

Set Up the Right Way

WhatsApp Automation Built Around Your Business

As a WhatsApp Business API provider India businesses can work with, we organise the setup, messaging workflows and customer journeys so your team can manage conversations more consistently.

WhatsApp Business API Setup

Plan and configure WhatsApp messaging workflows based on your business requirements, automation goals and customer journey.

Verification & Message Templates

Green-tick verification guidance and message template approval, so your outbound messages follow WhatsApp's rules.

Opt-In & Opt-Out Management

Clear consent and opt-out handling so you message only customers who want to hear from you and stay within WhatsApp's rules.

App vs. API comparison

Strategic choice

WhatsApp Business App vs WhatsApp Business API comparison
Feature	WhatsApp Business App	WhatsApp Business API
Best suited for	Smaller businesses managing conversations manually	Businesses managing workflows and higher message volumes
Automated conversations	Basic replies (away message, quick replies)	Advanced integrations and automation, depending on setup
Team workflows	Built for single-user or small team use	Can support multi-agent workflows through compatible platforms
CRM integrations	Depends on manual copy-pasting or basic add-ons	Supports integration through compatible systems
Implementation	Direct mobile app download	Provider, platform and integration configuration required

Connected Lead Generation

From Ad Click to WhatsApp Conversation to CRM

Leads from Meta ads, Google Ads and your website flow straight into WhatsApp, then into your CRM with the source tagged. You see which campaign brought each buyer.

Step 01

Lead Sources

Step 02

WhatsApp Entry

Step 03

Automation

Step 04

CRM Integration

Step 05

Auto Follow-Up

Explore CRM Solutions →

Client Success Story

From Enquiries to a More Connected Lead Funnel

Client: Trance Home India Services

Trance Home used an automated WhatsApp lead funnel alongside Meta and Google ads to connect enquiries and follow-up into one consistent process.

Meta & Google ads

Multi-channel lead entry

Automated WhatsApp funnel

Instant replies and qualification

Lead qualification

Better-fit enquiries for sales

Structured follow-up

Consistent next steps

3,000+

verified leads a month

Connected funnel architecture

Live sequence

1. Meta & Google ads

Lead entry

2. WhatsApp click-to-chat

Instant start

3. Automated qualification

Filters intent

4. Zoho CRM sync

Lead record

5. Scheduled follow-up

Nurture

Plans & Investment

Clear Setup Costs. Transparent Messaging Charges.

WhatsApp marketing India pricing depends on your workflow, messaging volume, integrations and the level of WhatsApp business automation your business needs.

Business automation

WhatsApp Automation Setup & Monthly Plan

Custom quote

One-time setup fee

Includes account setup, flow design, CRM integration and testing.

Quoted after audit

Monthly maintenance & tuning plan

Ongoing monitoring, optimisation and support.

Quoted after audit

WhatsApp messaging charges

WhatsApp’s own conversation charges, billed at cost and shown separately.

At cost

Account & content ownership

The account and contacts stay yours.

Client owned

1. Clear setup

Understand the implementation work, required tools, recurring charges and deliverables before the project begins.

2. Separate messaging charges

WhatsApp conversation costs are shown separately from automation and support fees.

3. No lock-in

Your business account, contacts and content remain under your control, with full access for your team.

Common Questions

FAQs About WhatsApp Business Automation

Straightforward answers about WhatsApp business automation, Meta compliance and CRM integrations from a WhatsApp marketing agency Chennai teams trust.

What is WhatsApp business automation?

It's a set-up where WhatsApp replies to customers, asks questions and sends follow-ups automatically, using the WhatsApp Business API. Your team only steps in when a person is needed.

Do I need the WhatsApp Business API?

If you get more than about 50 chats a day, want a bot or need several team members on one number, yes. We handle the application and set-up.

Will my number get banned?

Not if messages go only to people who opted in and follow WhatsApp's template rules. We set this up correctly from day one.

Can the bot reply in Tamil?

We can set up Tamil replies. Tell us which languages your customers use.

Can I connect WhatsApp to my CRM?

Yes. Every chat can create or update a lead in Zoho CRM with its source and status.

Turn More Conversations Into Opportunities

Your Customers Are Already on WhatsApp. Make Every Conversation Count.

WhatsApp is where Indian customers expect to talk to a business. If you still reply by hand, every slow answer is a lost sale, and every past customer you don’t message is a reorder you’re missing. Message our demo number and watch it reply in seconds.